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Customer Experience Consulting – Liquid CX

Customer Experience Consulting - Liquid CX

Customer Experience consulting that combines Social, Digital, Data, Marketing Automation & CRM to design experiences your customers will share
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CX Loving Customer Complaints

Opportunity Lies in Customer Complaints

October 11, 2018 Simone Blakers Leave a comment

It’s time to take a closer look at the ugly side of customer experience – customer complaints. Jack Ma, founder…

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Posted in: Customer Experience Strategy Filed under: Customer Service, CX Strategy
CRM chatbots

Relationship building with chatbots

December 18, 2017 Simone Blakers Leave a comment

Over the next 10 years the rise of AI (Artificial Intelligence) is going to push the concept of customer relationship…

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Posted in: Chatbots Filed under: Chatbot, CRM, CX Future, CX Strategy
Messenger Apps Statistics

Which Messenger Apps your chatbot should be on

December 13, 2017 Simone Blakers Leave a comment

  CONNECT WITH YOUR CUSTOMERS Chatbots are a great way to connect with your customers. They can be published on…

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Posted in: Chatbots Filed under: Chatbot, Customer Service, Social Media
Baby Steps with Chatbots

How to use chatbots in your business

Simone Blakers Leave a comment

Hands-up who’s getting an Amazon Echo or Google Home for Christmas? Whilst it might be early adopters who are flocking…

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Posted in: Chatbots Filed under: Chatbot, Customer Service, CX Strategy
Chatbots will replace email

Why chatbots will replace email

Simone Blakers Leave a comment

Chatbots – king of the customer experience channels? Hmmm, I think we would all agree that email has held that…

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Posted in: Chatbots Filed under: Chatbot, CX Future, Email
Sensory Marketing Online Experience

Enhance your digital experience with Sensory Branding

October 24, 2017 Simone Blakers Leave a comment

I love this time of year. The smells of spring, the crisp blue sky and vivid new green growth on…

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Posted in: Digital Experience Filed under: CX Strategy, Digital Experience, Sensory Branding, Touch Points
CX Sensory Branding Examples

5 Great Travel & Tourism Sensory Branding Examples

Simone Blakers Leave a comment

To find great sensory branding examples, you can’t go past the travel and tourism industry as they have all the…

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Posted in: Sensory Branding Filed under: CX Examples, Sensory Branding, Travel & Tourism
Emotion in Customer Experience

Emotion – The Missing Ingredient Of Australian Customer Experience

October 6, 2017 Simone Blakers Leave a comment

Australian businesses have the highest level of mediocrity when it comes to customer experience (CX). To move beyond this into…

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Posted in: Customer Experience Strategy Filed under: CX Measurement, CX Strategy

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  • simone.blakers@liquidcx.com.au
  • 0418430016
  • Sydney, Australia
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