It’s time to take a closer look at the ugly side of customer experience – customer complaints. Jack Ma, founder…
Over the next 10 years the rise of AI (Artificial Intelligence) is going to push the concept of customer relationship…
CONNECT WITH YOUR CUSTOMERS Chatbots are a great way to connect with your customers. They can be published on…
Hands-up who’s getting an Amazon Echo or Google Home for Christmas? Whilst it might be early adopters who are flocking…
Chatbots – king of the customer experience channels? Hmmm, I think we would all agree that email has held that…
I love this time of year. The smells of spring, the crisp blue sky and vivid new green growth on…
To find great sensory branding examples, you can’t go past the travel and tourism industry as they have all the…
Australian businesses have the highest level of mediocrity when it comes to customer experience (CX). To move beyond this into…