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Customer Experience Consulting – Liquid CX

Customer Experience Consulting - Liquid CX

Customer Experience consulting that combines Social, Digital, Data, Marketing Automation & CRM to design experiences your customers will share
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CX Loving Customer Complaints

Opportunity Lies in Customer Complaints

11 October 2019 Simone Blakers

It’s time to take a closer look at the ugly side of customer experience – customer complaints. Jack Ma, founder…

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Posted in: Customer Experience Strategy Filed under: Customer Service, CX Strategy
CRM chatbots

Relationship building with chatbots

18 April 2019 Simone Blakers

Over the next 10 years the rise of AI (Artificial Intelligence) is going to push the concept of customer relationship…

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Posted in: Chatbots Filed under: Chatbot, CRM, CX Future, CX Strategy
Messenger Apps Statistics

Which Messenger Apps your chatbot should be on

13 December 2018 Simone Blakers

  CONNECT WITH YOUR CUSTOMERS Chatbots are a great way to connect with your customers. They can be published on…

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Posted in: Chatbots Filed under: Chatbot, Customer Service, Social Media
Baby Steps with Chatbots

How to use chatbots in your business

13 March 2018 Simone Blakers

Hands-up who’s getting an Amazon Echo or Google Home for Christmas? Whilst it might be early adopters who are flocking…

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Posted in: Chatbots Filed under: Chatbot, Customer Service, CX Strategy
Chatbots will replace email

Why chatbots will replace email

13 December 2017 Simone Blakers

Chatbots – king of the customer experience channels? Hmmm, I think we would all agree that email has held that…

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Posted in: Chatbots Filed under: Chatbot, CX Future, Email
Sensory Marketing Online Experience

Enhance your digital experience with Sensory Branding

24 October 2017 Simone Blakers

I love this time of year. The smells of spring, the crisp blue sky and vivid new green growth on…

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Posted in: Digital Experience Filed under: CX Strategy, Digital Experience, Sensory Branding, Touch Points
CX Sensory Branding Examples

5 Great Travel & Tourism Sensory Branding Examples

Simone Blakers

To find great sensory branding examples, you can’t go past the travel and tourism industry as they have all the…

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Posted in: Sensory Branding Filed under: CX Examples, Sensory Branding, Travel & Tourism
Emotion in Customer Experience

Emotion – The Missing Ingredient Of Australian Customer Experience

6 October 2017 Simone Blakers

Australian businesses have the highest level of mediocrity when it comes to customer experience (CX). To move beyond this into…

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Posted in: Customer Experience Strategy Filed under: CX Measurement, CX Strategy

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